Privacy & Security Polices

PRIVACY & SECURITY POLICIES

We are committed to protecting you.
We never sell or rent your information to anyone. Period.

Questions can be emailed to sales@llamaproducts.com

1. Information Collection and Use

Llamaproducts.com collects information from our users at several different points on our website including when you place an order or request free materials. Llamaproducts.com is the sole owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. We may share this information exclusively with the entity that referred you to Llamaproducts.com. We request information from the user on our order form. Here a user must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. You may receive order confirmation, information on product research and other emails from time to time. Users who no longer wish to receive our information may opt-out of receiving these communications calling or emailing us. It may take several days to completely remove a user from all of our lists. If this privacy policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This privacy policy was last updated on January 31, 2023.

2. Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, that information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this linkwww.authorize.net.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  If you have any questions about the security at our website, you can send an email toinfo@llamaproducts.com

3. Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

4. Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. No outside parties have access to this information.

5. Links

This web site contains links to other sites. Please be aware that Llamaproducts.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

6. Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. To unsubscribe from our newsletter, please visit our unsubscribe page. It may take several days to completely remove a user from all of our lists.

7. Surveys and Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

8. Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site,  we ask them for the friend’s name and email address. Llamaproducts.com will automatically send the friend a one-time email inviting them to visit the site, or informing them that their free sample has been mailed. The friend may unsubscribe by visiting our unsubscribe page. It may take several days to completely remove a user from all of our lists.

9. Special Offers

We send all new customers a welcoming email. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these forms of communication. Please see our choice and opt-out below.

10. Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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